Call centerele care integreaza AI-ul emotional joaca pe un teren minat al cerintelor de conformitate
publicat 2025-07-10 15:30:10 (Bursa)
Utilizarea agentilor conversationali bazati pe inteligenta artificiala transforma radical industria serviciilor pentru clienti, dar vine la pachet cu riscuri juridice si reputationale, mai ales in contextul aplicarii Regulamentului General privind Protectia Datelor (GDPR), potrivit unui articol semnat de Cristiana Deca, CEO si cofondator al Decalex Digital.
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Alte stiri de la Bursa:
Persoanele in varsta, in prima linie a crizei climatice
Rotterdam Port becomes NATO military bastion
Portul Rotterdam se transforma in bastion militar NATO
US becomes Germany and #39;s main supplier of liquefied natural gas
SUA devine principalul furnizor de gaz natural lichefiat pentru Germania
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